We currently offer click & collect and home delivery in the Port Lincoln area.
Currently we’re not shipping internationally
For International orders we offer the following services:
Often there can be varied delays due to different customs processes in your country. If you are concerned about the location of your order, please contact your country’s Postal Service first and quote your tracking number for further information.
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.
Please note there are some countries that we do not ship to because of carrier limitations and higher costs. If you have any questions regarding shipping to your country, please email us at firstname.lastname@example.org
LOST AND RETURNED TO SENDER PARCELS
In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 12 months. We are not able to offer refunds on lost orders.
If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.
Preorders will be shipped within 24 hours of the item’s arrival in-store. If your order contains both preorder items and in-stock items, the order will be held until the preordered item(s) arrive and then the order will be shipped together. If you would like to split your order and have in-stock items sent immediately, please send us an email. You will be required to pay any extra shipping fees if we ship items separately for you.